Popular Articles
New Admin User Account Request In ADDI
Creating a New Admin User in Addi.care Required Information Before submitting a request, please have the following ready: Full name of the new user ECG email address of the new user Name of an existing user whose permissions should be matched Any ...
Transferring a Subscriber to the Correct Organization in Addi.care
Issue A subscriber was created under the wrong organization and needs to be transferred to the correct one. Before You Begin ⚠️ Important: If the subscriber has existing orders, those orders will be transferred along with the subscriber. Before ...
Wrong Contract Selected on an Order in Addi.care
Issue A user selected the wrong contract when creating an order and needs to correct it. Important Note While our development team is technically able to change the contract, this is a time-consuming, edge-case fix that should be avoided whenever ...
What Happens to Orders When a Subscriber is Transferred Between Organizations in Addi.care
Overview When a subscriber is transferred from one organization to another in Addi.care, there are specific and expected changes that occur to the subscriber's orders. This article explains what to expect during and after a subscriber transfer so ...