New Admin User Account Request In ADDI
Creating a New Admin User in Addi.care
Required Information
Before submitting a request, please have the following ready:
- Full name of the new user
- ECG email address of the new user
- Name of an existing user whose permissions should be matched
- Any additional details relevant to the request
Step-by-Step Process
1. Check for an Existing Account
Before creating anything new, search for the admin user in Addi.care to confirm they don't already have an account.
If an account already exists: Navigate to the account via Admins, open Access Control, and assign the appropriate permissions/persona by using the option Edit Persona. No new account needs to be created.
If no account exists: Proceed to the steps below.
2. Create the Admin Account
Use the Create Admin button to create the new account. Enter the name and email address exactly as provided in the ticket, then select the appropriate permission category.
3. Set a Password
You may use either an auto-generated or manually entered password.
- Auto-generated password: Inform the ticket submitter that the new user should check their email inbox for their login credentials.
- Manually entered password: Include the user's email address and the password in your reply to the ticket. Let them know they can update their password after logging in by visiting their Profile, accessible from the bottom-left corner of the page.
Important Reminders
⚠️ Login credentials are case-sensitive. Users must enter their email address in all lowercase letters when logging in to Addi.care.
🔁 One persona per admin account. A single admin account cannot hold two personas simultaneously. However, the persona can be changed at any time by selecting Edit Persona and switching to the desired one.
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