When a subscriber is transferred from one organization to another in Addi.care, there are specific and expected changes that occur to the subscriber's orders. This article explains what to expect during and after a subscriber transfer so that users are not alarmed by order cancellations or missing activity details.
When a subscriber is transferred from one organization to another, the order of the subscriber under the previous organization is automatically cancelled by the system. This is not a manual action performed by any user — it is a built-in system behavior that occurs as part of every subscriber transfer.
💡 Example: When subscriber Estellene Dunn was transferred from ECG_DirectToConsumer to Nancy Stewart, the order under ECG_DirectToConsumer was automatically cancelled by the system upon completion of the transfer.
Because the cancellation is performed automatically by the system and not by a user, no username will appear in the Order Activity sidebar for that cancellation action. This is expected and does not indicate any issue or unauthorized activity.
The order under the new organization remains active and provisioned following the transfer. This is the normal pattern for all subscriber transfers in Addi.care.
The automatic cancellation of the previous order is recorded and visible in the Order Activity sidebar as part of the order history. Users can refer to this sidebar to review the full history of actions taken on the order.
⚠️ Important: If you notice an order cancellation following a subscriber transfer, do not attempt to manually reactivate the cancelled order under the previous organization. The active order under the new organization is the correct and current order for the subscriber.