A user selected the wrong contract when creating an order and needs to correct it.
While our development team is technically able to change the contract, this is a time-consuming, edge-case fix that should be avoided whenever possible. The recommended best practice is to cancel the existing order and place a new one on the correct contract.
Cancel the current order that was created under the wrong contract. This can be done through the blue Action button on the order page.
⚠️ Note: The cancel order option is only available when the order is in Confirmed or Provisioned status. If the order has already been marked as Shipped, the cancel option will not appear.
Place a brand new order and select the correct contract this time.
💡 If the subscriber already has their hardware in hand, you can skip the shipping step when creating the new order.
Provision and activate all devices on the new order to ensure everything is properly linked and billing remains accurate.